In this episode of Next Frontiers of AI, host Scott Hebner is joined by Haoyu Zha, founder and CEO of HOAi, to explore how agentic AI and digital workers are transforming the operations of community association management companies. What began as a vision to eliminate inefficiencies in community management has grown into a platform that manages more than a million homes, delivering measurable ROI for management companies while achieving higher satisfaction for homeowners and board members.
The conversation examines how HOAi’s agentic AI platform addresses persistent challenges, including growing homeowner demands, hiring and retaining talent, rising operational costs, low margins, and effective communication with homeowners and board members.
By introducing digital workers tailored for domain-specific complexity, HOAi streamlines core functions like accounts payable, accounts receivable, customer service, management tasks, and more. This leads to more efficient operations, the ability to expand without hiring more staff, working smarter and faster with improved quality, freeing up time for the team, and gaining a competitive edge.
Scott and Haoyu discuss the technology foundations that enable this, the business imperatives key to success, and demonstrate the solutions’ ease of use in collaboration with human workers. Whether you’re a community management leader, an HOA board member, or even a resident in a homeowner’s association, this will give you a front-row seat to the blueprint that will transform community management.
