In today’s fast-paced digital landscape, where cloud technology and artificial intelligence (AI) evolve at breakneck speeds, business resilience depends more than ever on the ability to manage and monitor IT environments effectively. Observability, the practice of gaining deep insights into complex systems, has become a linchpin in this new paradigm. A recent discussion on theCUBE explored how observability enables business resilience in the public cloud and featured Jay Snyder, Senior VP of Global Alliances and Partners at Dynatrace, and Priscyla Laham, VP of ISV Partnerships for Microsoft Americas. The conversation highlighted how observability empowers businesses to innovate quickly and adapt to challenges—transforming not only IT management but also business outcomes. Watch the full video below
The Critical Role of Observability in Business Resilience
Opening the discussion, Jay Snyder commented on why observability is so essential for ensuring business resilience. According to Jay, the need for observability arises from the immense changes businesses are experiencing due to rapid cloud adoption. With IT environments spread across hybrid and multi-cloud setups, observability has moved from a beneficial tool to a mission-critical asset.
“The rate of change in cloud technology is dizzying,” Jay explained. “Cloud has become the major enabler for the transformations businesses undertake today.” Observability allows enterprises to manage these dynamic cloud environments effectively, providing them with insights and control over their hybrid infrastructure. This capability enables them to operate securely and maintain business continuity, reducing downtime risks that could cost millions.
A key aspect of observability is the integration of application security directly into the platform. In Jay’s words, observability enables companies to “tap into the true power of hybrid cloud safely and at pace.” Observability is no longer just about knowing what’s happening in the system but also ensuring it operates without vulnerabilities, maintaining data integrity and security across all platforms. Observability, when paired with cloud technology, equals business resilience—enabling companies to iterate, innovate, and adapt without compromising security.
How Microsoft’s Azure and Dynatrace’s Platform Enhance Customer Value
Priscilla Laham explained how observability benefits Microsoft’s Azure customers. For enterprises leveraging Azure, observability through Dynatrace provides real-time visibility into systems, ensuring reliability and enabling proactive issue detection. In today’s hyperconnected digital world, threats evolve rapidly, and the ability to monitor and preemptively address these issues is critical for companies to maintain security and reliability.
Priscyla emphasized that observability allows companies to “take better and more informed decisions,” utilizing advanced analytics and anomaly detection capabilities. She pointed out that real-time insights are essential, especially in dynamic environments where data-driven decisions must be made instantly. With Dynatrace’s observability platform, organizations gain actionable intelligence that helps them optimize performance and address issues before they impact end users.
This real-time visibility is crucial for businesses aiming to maintain resilience without increasing resources. Observability tools provide the necessary insights and allow enterprises to scale without added costs. These insights help enterprises manage resources more efficiently, leading to greater productivity and innovation.
A Real-World Example of Observability in Action: Rome Airport
To illustrate how observability enables business resilience and much more, Jay Snyder shared a case study from Rome’s Fiumicino Airport (operated by Aeroporti di Roma (ADR) Group), which partnered with Dynatrace to transform its operations and improve customer experiences. ADR needed to enhance its operational efficiency, improve the traveler experience, and strengthen its security measures. By integrating Dynatrace’s AI-powered observability solutions, ADR could automatically detect and resolve issues, optimize passenger flow, and ensure that flights operated on schedule.
The results were impressive: ADR achieved a 90% passenger processing rate through security within three minutes, with over 99% of flights arriving and departing on time. Dynatrace’s AI-powered platform enabled ADR to reduce time spent on issue resolution by 70%, thanks to automated ticket creation and precise root-cause analysis. Additionally, ADR utilized AI to identify vulnerabilities and implement automated workflows for self-healing applications, minimizing disruptions.
This observability-driven transformation not only improved ADR’s operational efficiency but also earned it accolades, including being rated the best airport in Europe with over 40 million passengers and receiving a prestigious five-star rating. This story illustrates how observability enables business resilience, but also optimizes IT processes and delivers tangible business outcomes, enhancing both efficiency and customer satisfaction.
The Role of AI in Shaping the Future of Observability and Cloud
The conversation then turned to the transformative potential of AI in observability. Priscyla highlighted how AI is reshaping cloud adoption, with customers eager to leverage AI’s capabilities for business growth. However, she advised companies to approach AI with a “business transformation first” mindset, ensuring that technology decisions are aligned with business goals.
AI brings immense possibilities for efficiency, especially through automation and intelligent insights. Priscyla cited the widespread use of Microsoft’s Co-Pilot tool, which helps employees save up to 30 minutes daily by automating routine tasks. This saved time enables employees to focus on higher-value work, promoting creativity and innovation.
Jay agreed, sharing his own experience using AI tools like Co-Pilot to enhance productivity. The integration of AI into everyday processes helps employees adapt to AI’s benefits and increases comfort with the technology, making AI-driven solutions more accessible and impactful.
In the context of observability, AI allows companies to process vast amounts of data, enabling faster and more accurate decision-making. By using AI-driven tools like Dynatrace’s Davis AI and Grail data lakehouse, businesses can consolidate data, make real-time predictions, and respond to evolving situations promptly.
Partnerships: The Backbone of Customer-Centric Innovation
Discussing the partnership between Dynatrace and Microsoft, Jay emphasized that their collaboration goes beyond technical integration. Both companies invest significant time and resources into co-developing solutions that prioritize customer outcomes. Their collaborative product teams regularly refine solutions based on customer feedback to ensure they’re aligned with customer needs and market demands.
This partnership ensures that customers using Azure and Dynatrace gain unified, 365-degree visibility of their cloud environment. With the integration of Azure’s Open AI services and Dynatrace’s platform, companies can benefit from real-time insights and faster time-to-value, enhancing their ability to innovate and stay competitive.
Priscyla added that observability is now mission-critical for enterprises as cloud and AI adoption grow. The partnership enables both companies to provide customers with a robust and secure ecosystem, ensuring they meet the evolving needs of modern enterprises.
Looking Ahead: A Future Built on Customer-Driven Innovation
As the discussion concluded, both Priscyla and Jay shared their visions for the future of their partnership. While the technology will undoubtedly continue to evolve, they affirmed that their customer-first approach would remain unchanged. By staying attuned to customer feedback and focusing on real-world outcomes, both Dynatrace and Microsoft aim to help enterprises navigate the future of cloud, AI, and observability.
Observability in the public cloud has emerged as a powerful tool for achieving business resilience. By enabling real-time insights, proactive issue detection, and enhanced security, observability platforms like Dynatrace’s, supported by partnerships with cloud leaders like Microsoft, empower organizations to thrive in an increasingly complex and interconnected world.
For more information on these solutions please visit the Dynatrace website and Microsoft website
Additional article on Dynatrace and Microsoft Observability in the Cloud Solutions
